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FAQ - Frequently Asked Questions

Choosing the right lighting

How do I choose the right pendant light for my interior?

Start with the room, the ceiling height and the mood you want. Above a dining table, a pendant becomes the focal point of the room; in a bedroom or hallway, a quieter design often works better. Our Lighting Size Guide gives simple rules for the right diameter and hanging height, and you can browse all our pendant lights.

What is the difference between a chandelier and a pendant light?

A chandelier usually has several light sources and a more decorative structure, which suits larger rooms such as living rooms and dining rooms. A pendant light is often a single, cleaner shape that works well above a table, an island or a bedside. Both hang from the ceiling; the right choice depends on the size of the room and the effect you want.

Which light should I choose for a kitchen island?

Choose either one linear light of about two thirds of the island's length, or two or three pendants spaced 60 to 75 cm apart. Hang them 75 to 85 cm above the worktop. See our kitchen island lights.

How do I know which size to order?

Every product page has a Specifications table with the dimensions of each size. Our Lighting Size Guide explains how to match those dimensions to your room. If you are unsure, send us your room size and ceiling height at contact@overalighting.com and we will recommend a model and size.


Lighting features

Are bulbs included?

Yes. Lights with an E27, E14, G9 or G4 fitting are supplied with bulbs, and lights with integrated LEDs need no bulbs at all. The bulb type is shown in the Specifications table of each product.

Can I dim my light?

It depends on the model. Integrated LED lights marked as dimmable come with a remote control version. Lights with a standard fitting can be dimmed with a dimmable bulb and a compatible dimmer switch; the bulbs we supply are not dimmable. Each product page states which option applies.

Which colour temperature should I choose?

Warm white (around 3000K) creates a cosy, welcoming light and suits living rooms, bedrooms and dining rooms. Cool white (around 6000K) gives a brighter, crisper light for kitchens and work areas. When a light is available in both, you choose at the top of the product page.

Are your lights suitable for UK homes?

Yes. Our lights work on the UK mains supply (230V). Ceiling and wall lights connect to your existing hardwired lighting point.


Delivery and orders

How much does delivery cost?

Standard tracked delivery is free on every order. You can also choose Express Delivery for £4.90 at checkout, which includes protection against loss, theft and damage in transit.

How long does delivery take?

Orders are prepared and dispatched within 24 to 48 hours, Monday to Friday. Standard delivery then takes 9 to 11 working days in total, and Express Delivery 5 to 7 working days. Each product page shows an estimated arrival date.

Where do you deliver?

We currently deliver to the United Kingdom only.

How can I track my order?

You receive a tracking number by email as soon as your order is dispatched. You can also follow it on our Track Your Order page.


Returns and refunds

Can I return a light?

Yes. You have 14 days from receipt to return an item without giving a reason. It must be unused, complete and in its original packaging. Return shipping is paid by the customer. Use our withdrawal form or email contact@overalighting.com. Full details are in our Refund Policy.

What if my light arrives damaged or faulty?

Contact us within 14 days of delivery at contact@overalighting.com with your order number and photos or a short video of the problem. We will send a free replacement or refund you in full, at your choice. In most cases you will not need to send anything back, and if we do need the item, we provide a prepaid return label.

How long does a refund take?

We issue your refund within 14 days of your withdrawal notice, to your original payment method. Your bank may take a few more days to show it on your account.

Is there a guarantee?

Yes. Every light is covered by a 2-year legal guarantee of conformity from delivery.


Installation and care

How do I install my light?

Each light comes with installation instructions. Always switch off the power at the fuse box before starting. In the UK, new wiring and some lighting work must be carried out by a qualified electrician, so we recommend having your ceiling and wall lights fitted by one.

Can I adjust the height of a pendant light?

Most of our pendant lights have an adjustable cable or rod. The maximum drop is listed on each product page.

How do I clean my light?

Switch the light off and let it cool. Wipe glass, acrylic and metal with a soft, dry or slightly damp cloth, and avoid abrasive or solvent-based products.


Payment and security

Which payment methods do you accept?

Visa, Mastercard, Apple Pay, Google Pay, PayPal and Shop Pay. All prices are in pounds sterling (GBP).

Is payment secure?

Yes. Checkout is handled by Shopify over an encrypted connection, and we never see or store your card details.

How can I contact you?

Email contact@overalighting.com or message us on WhatsApp. Our team answers Monday to Friday, 9am to 6pm. See our contact page.