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FAQ - Frequently Asked Questions

Choosing the right lighting

How do I choose the right pendant light for my interior?

Choosing the right pendant light depends on the room, ceiling height and the atmosphere you want to create. For a dining area, a pendant light above the table can become a stylish focal point, while a more subtle design may be better suited to a bedroom or hallway. Our LED pendant lights combine modern design, comfortable lighting and energy efficiency. Explore our range of modern pendant lights to find the perfect style for your home.

What is the difference between a modern chandelier and a designer pendant light?

A modern chandelier usually features multiple light sources and a more decorative structure, making it ideal for larger spaces such as living rooms or dining areas. A designer pendant light often has a cleaner, more minimalist shape and works well in contemporary interiors. Both options can create a strong visual impact, and the best choice depends on the size of your room, your existing décor and the type of atmosphere you want to achieve.

Which light should I choose for a kitchen island?

Kitchen island lighting should provide enough brightness for daily activities while adding character to the space. Pendant lights are particularly popular above kitchen islands because they create focused illumination while enhancing the overall interior design. The ideal model depends on the size of your island and the layout of your kitchen. Our kitchen island lights are designed to combine practical lighting with a modern decorative style.

How do I choose a Nordic style pendant light?

A Nordic pendant light is ideal for interiors that focus on simplicity, clean lines and timeless design. These styles often combine elegant finishes, soft shapes and materials such as glass or metal to create a warm atmosphere. Nordic lighting works particularly well in modern kitchens, dining rooms and living spaces where the light fixture becomes part of the décor. Browse our selection of Nordic pendant lights to discover designs inspired by contemporary Scandinavian interiors.


Lighting features and performance

What materials are used in Overa lighting products?

Overa lighting products are designed using carefully selected materials such as glass, metal and acrylic elements depending on the model. These materials provide a refined appearance while ensuring durability for everyday use. Glass shades help diffuse light evenly throughout the room, while metal structures create a modern finish that complements contemporary interiors. Each material choice is made to balance style, functionality and long lasting performance.

Do LED lights help reduce energy consumption?

LED technology is known for offering efficient lighting with lower energy consumption compared with traditional bulbs. LED lighting also provides a longer lifespan and allows different colour temperatures to create the right atmosphere in each room. Warm white lighting is often preferred for relaxing spaces such as bedrooms and living rooms, while neutral tones can be suitable for areas where clearer visibility is needed.

Are the dimensions suitable for small rooms?

Each lighting fixture has specific dimensions listed on its product page to help you choose the right size before ordering. For smaller rooms, compact pendant lights and wall lights can add style without making the space feel crowded. The ideal size depends on your ceiling height, furniture placement and the visual balance you want to create within the room.

Which light colour temperature should I choose for my home?

The best colour temperature depends on the purpose of the room and the mood you want to create. Warm white lighting around 3000K is commonly chosen for living rooms, bedrooms and dining areas because it creates a welcoming and comfortable atmosphere. Cooler tones may be better suited to spaces where a brighter and more focused light is required, such as kitchens or work areas.


Delivery and order information

How long does delivery take for Overa lighting products?

Delivery times depend on product availability and the destination selected during checkout. Each order is carefully prepared and packaged to protect your lighting fixture during transport. Once your order has been dispatched, tracking information is provided so you can follow the progress of your delivery. Estimated delivery details are displayed during the ordering process to help you plan the arrival of your new lighting.

How can I track my lighting order?

Once your order has been shipped, a tracking number is sent to allow you to monitor its journey. The tracking information provides updates throughout the delivery process, including the progress of your parcel with the carrier. We recommend checking your tracking details regularly so you can stay informed about your delivery status and expected arrival date.

Are lighting fixtures safely packaged for delivery?

Lighting products are carefully packaged to reduce the risk of damage during transportation, especially items containing glass shades or delicate components. Each part is protected to help ensure your order arrives in excellent condition. We recommend checking your parcel and lighting fixture upon arrival and contacting our customer service team if any issue occurs.

Do you deliver lighting products outside the United Kingdom?

Delivery availability depends on the destination selected at checkout. Overa displays the available shipping options according to your location, including any applicable delivery costs and estimated timescales. International delivery options may vary depending on the country and carrier availability, ensuring that customers can select the most suitable shipping method for their order.


Returns and refunds

Can I return a lighting fixture after receiving it?

Returns are available according to Overa’s return policy. Products must generally be returned in their original condition and packaging to allow inspection before a refund is processed. Before sending an item back, customers should review the applicable return conditions to ensure the request follows the required process. This helps us handle returns efficiently and provide the best possible customer experience.

What should I do if my light arrives damaged?

If your lighting fixture arrives damaged, please contact our customer service team as soon as possible with your order details and photographs showing the issue. This information allows us to review the situation and provide an appropriate solution. While all products are carefully packaged before shipping, occasional transport damage can happen and will be handled according to our customer care process.

How long does a refund take?

Refund processing times depend on the return being received and approved according to the applicable conditions. Once the refund has been authorised, the amount is returned using the original payment method used for the purchase. Your bank or payment provider may require additional processing time before the funds appear in your account.

Can I exchange my lighting fixture for another model?

Exchange options depend on the product and the circumstances of the request. If you would like to replace your lighting fixture with another design, the return conditions must first be reviewed. Choosing the right size, style and lighting type before ordering helps ensure your new fixture matches your interior and meets your expectations.


Installation, use and maintenance

How do I install a pendant light?

Installing a pendant light requires following the instructions supplied with the product and checking compatibility with your existing electrical installation. The power supply must always be switched off before installation work begins. For installations requiring electrical modifications or new wiring, we recommend using a qualified electrician to ensure the fixture is installed safely and correctly.

How do I clean glass and metal lighting fixtures?

Cleaning methods depend on the materials used in your lighting fixture. Glass shades can be cleaned with a soft, dry or slightly damp cloth to maintain clarity, while metal finishes should be cleaned with suitable products to preserve their appearance. Regular maintenance helps keep your lighting fixture looking elegant and ensures the best possible light diffusion over time.

Can I adjust the height of a pendant light?

Many pendant lights feature adjustable cables or suspension systems, allowing you to adapt the height according to your room layout. This is particularly useful above dining tables, kitchen islands or living spaces where the position of the light affects both comfort and appearance. The ideal height depends on your ceiling height, furniture arrangement and the lighting effect you want to create.

Are Overa lights suitable for every room in the home?

Overa lighting collections are designed for different areas of the home, including living rooms, dining rooms, kitchens, bedrooms and hallways. Pendant lights work particularly well as statement pieces, while wall lights and table lamps can add additional layers of illumination. The right choice depends on the function of the room and the type of atmosphere you want to achieve.


Payment and security

What payment methods are accepted by Overa?

Overa accepts secure payment methods available during checkout. The payment options displayed may vary depending on your location and order details. All available methods are shown before completing your purchase, allowing you to select the option that best suits your needs. Our checkout process is designed to provide a secure and reliable shopping experience.

Is payment on the Overa website secure?

Payments made through the Overa website are processed using secure technologies designed to protect customer information. Sensitive payment details are handled through secure payment systems that follow current online shopping security standards. Customers can purchase their lighting products with confidence knowing that their personal and payment information is protected throughout the transaction process.

Which currency can I use to pay for my order?

The currency displayed depends on your location and the settings available on the website. The final order amount, including any applicable costs, is shown before payment confirmation. This allows you to review your purchase details clearly before completing your order and ensures transparency throughout the checkout process.

Is split payment available when purchasing a lighting fixture?

Payment options, including any instalment solutions, depend on your location, order value and the payment providers available at checkout. If a split payment option is offered, it will appear automatically during the checkout process. This allows eligible customers to spread the cost of selected lighting products while maintaining a secure purchasing experience.